If the toolbar is grayed out, then "Trusted Sites" in Internet Explorer will need to be modified. Your organization's internal IT team will need to assist you if you do not have the proper administrative rights.

To modify Trusted Sites in Internet Explorer:

1. Click the Gear icon in the top right corner of the browser

2. Select "Internet Options"

3. Navigate to the "Security" tab

4. Select "Trusted Sites" in the area under "Select a zone to view or change security settings"

5. Click the "Sites" button

6. Ensure that "https://*.privia.com is listed under "Websites", if not enter this value under "Add this website to the zone"

7. Click "Add"

8. Once finished, click "Close"