General 82

• A user is out sick and I need access to a file that the user owns. I own the workspace. How do I get access to the file?
• As a Manager or Administrator - How do I see all of the Opportunities in everyone’s pipelines?
• Can I access Privia without the installed client?
• Fixing a Max File Locks Issue
• Web Persona's: Can I change the available features and layouts?

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Security 10

• Are you ready for Two-Factor authentication with Privia?
• How does Privia prevent Cross Site Scripting (XSS) and SQL Injection?
• How does Privia protect against Man-in-the-middle attacks?
• What is TLS 1.2 encryption?
• What is Non-reversible Password encryption, and does Privia use it?

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Specific For Administrator 19

• How do I transfer the ownership of a workspace through Privia Administrator?
• How do I create a user?
• How do I give a user administrator rights?
• How do I activate a user?
• How do I change a user to have a teammate license?

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Specific For Support Contacts 10

• Who can create a ticket
• How do I change my registered technical support contacts?
• What does the Status field mean on a ticket?
• What does the Type field mean on a ticket?
• When are agents assigned to tickets?

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