When a user is initially created, they are created in an inactive state, to activate a user follow the below steps:

  1. As an administrator, you will need to log into Privia Administrator
  2. Expand the Users Node in the TreeView on the Right side of the Tool (this will open up a content pane area that includes a list of all users within the server)
  3. Find the user Content Pane
  4. Right click on the user and click “Make Active.” from the context menu
  5. The user should be able to log in after that.


This can only be done in the Administrator tool