This is most likely due to one of two scenarios:

Scenario 1:

Most likely a it is due to a compatibility issue with IE,  to change the compatibility settings follow the below instructions for the specific web browser you are using:

    Internet Explorer 9  

  1. Open Internet Explorer
  2. Navigate to Privia
  3. At the top of the page in the address bar you should see what looks like a torn piece of paper. Click on paper icon and it should turn blue. This indicates has been added to your compatibility view pages.

    Internet Explorer 10 and 11

  1. Open Internet Explorer
  2. Click on the gear Icon in the top right of the window, just below the "X"
  3. Click on Compatibility View Settings
  4. Once the menu loads click in the field next to "Add this website:" and type in
  5. Click the add button and close the window.
  6. Close internet explorer and try to login again.

    ( if you do not know which version of Internet Explorer you have you can check it by following there brief steps.

  1. Open Internet Explorer
  2. Top right hand corner click on the Gear icon.
  3. At the bottom of the list click on “About Internet Explorer”
  4. A dialog will display listing which version of Internet Explorer you have.

Scenario 2:

The second scenario is that you could be entering in the wrong login credentials. 

If you are logging into pure web you might need to add your specific server name into the login name field EX: SERVERNAME\USERNAME