This is most likely due to one of three different scenarios
Scenario 1:
The user may not be a member of the particular workspace or organization and thus has no visibility inside of them
Solution:
add the user to the workspaces or organizations that they need access to
Scenario 2:
The user may be out of sync with the server and may need to re-sync their profile in order to view the objects.
Solution:
Use the Privia Profiler to re-sync with the following steps:
- Click the Windows Start button
- Select All Programs
- Select the Privia folder
- Select Privia Profiler
- Select "Edit an existing profile", click next
- Select your profile from the drop-down, click next
- Enter you password in the space provided, click next
- Click Finish
Scenario 3:
Permissions may not be set up correctly; this is usually the case if the actual objects are visible but you don't have access to do anything with them
Solution:
You can change the permissions for files, folders, and workspaces by Right Clicking on the specific object and selecting properties from the context menu