Privia support phones are manned during standard business hours from 8am Eastern Time till 6pm Eastern Time on company business days.  Priority 1 (Urgent) or 2 (High) issues for customers that have extended support contracts can open tickets for assistance on holidays, weekends, or outside the standard business hours.  Tickets opened during extended support hours will be addressed based on the SLA for the priority associated with the ticket.

When a ticket is opened during extended support hours, the on-call Privia support representative will be paged to address the issue.