When your Privia server sends notification, it sends them on behalf of the originator of the notification. This can trigger anti-spoofing or fraud-detection filters in Outlook 365.
To prevent the fraud detection flag, follow these steps (this must be done by an Outlook 365 administrator):
- Identify the IP address of your Privia server (either through nslookup or by checking the header in a message from the server)
- Sign into Exchange admin center (https://outlook.office365.com/ecp) with your Office 365 admin account.
- Click Mail Flow
- Click +
- Choose Create a new rule…
- Click More options (Text link at bottom of the form).
- Give the rule a name like "Sender is Privia Server"
- Use the pulldown under *Apply this rule if...
- Select The sender...
- Select IP address is in any of these ranges or exactly matches
- Enter the IP address of your Privia Server
- click the "+"
- click "OK"
- Use the pulldown under *Do the following...
- Select Modify the message properties
- Select set the spam confidence level (SCL)
- Select bypass spam filtering
- Click Save