Every Privia customer designates at least one technical point of contact.  Most companies have 3.  Only the designated technical points of contact can open tickets or log onto the support portal.  If a non-registered user attempts to open a ticket through support@privia.com, the person that submitted the ticket will be sent a message indicating that they need to go to their technical point of contact.  The Privia support team will also be notified of the ticket request and under special circumstances can open the ticket on behalf of an end user.