When a ticket is created either by email to support@privia.com or through the Privia support portal, the ticket will initially be created with only the name of the requestor in the To: field and any email addresses that are in the CC field of the original request will be added to the ticket. The first action that the Privia support representatives will do is add any other registered technical support contacts for the customer account.
Who gets automatically added to new tickets? Print
Modified on: Tue, Mar 21, 2017 at 10:21 AM
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