When a ticket is opened, the Privia support staff adds all of the registered technical points of contact to the first reply to the ticket. Additional email addresses can be added to a ticket by:
- Using the CC field to copy the other addresses on the ticket at the time that the ticket is created
- Replying through email to a ticket and adding the other addresses to the CC field in the reply
- Editing the CC list of users through the Privia support portal